Assistant Community Manager 

Lupoli Companies- Lawrence, MA

Position Summary:
The Assistant Community Manager is a full-time position reporting directly to the Community Manager and is responsible for the daily operations of the property in adherence with company standards and state/federal guidelines. Taking an active role as a contributing team member is extremely important. The responsibilities of this position are multi-faceted and include and are not limited to the following: 

Primary Responsibilities

Include, but are not limited to: 

  • Maintain and audit tenant files in accordance with established policies and procedures.

  • Verify that leases and required paperwork are complete; enter data accurately in system; update software on all lease renewals, notices to vacate, etc.

  • Collect rent, monitor delinquencies, assess late fees/check charges, track, post and make timely deposits. Prepare weekly reports on delinquencies.

  • Process all accounts payable and receivables. Review vendor invoices and code in Yardi appropriately. Deposit rent payment checks and batch bank deposits daily.

  • Respond to resident inquiries, concerns and requests to ensure complete customer satisfaction; initiate required action(s) and follow through to ensure issue was resolved.

  • Oversee resident move-in/move-out process (apartment inspections, keys, etc.) in coordination with the Leasing Specialist.

  • Partner with Building Maintenance to coordinate/facilitate work required, i.e. PTEs and other issues.

  • Participate as a member of the Leasing Team to drive new leases.

  • Reviews renewals on a monthly basis, sends renewal offers to residents on a timely basis, follows up and executes renewal leases.

  • Work closely with Leasing Specialist(s) to track all lead activity including unit turn-overs, renewals and relocations. Upon Lease Execution, compare documents with Yardi as a Quality Control measure to ensure that data is entered correctly.

  • Maintain an “eyes-on-the property” mentality at all times, walking property and reporting any issues that need to be addressed via work orders or communication with the Service Team.

  • Develop and maintain a Resident Manual with policies, procedures for emergencies and community protocol. Update as necessary and keep available to residents.

  • Work closely with maintenance and operations to anticipate budgetary needs and potential problems.

  • Work with Maintenance and Operations to create and maintain checklists for move-ins, move-outs, cleaning activities and regular scheduled maintenance.

  • Maintain a positive, customer-focused attitude at all times. We’re here for the customer!


  • 3-5 years of experience in residential leasing and/or some level of property management.

  • Bachelor’s degree preferred, but not required.

  • Exceptional customer service experience.

  • Excellent communication skills both written and oral.

  • Experience with Yardi software application

  • Proficient with Microsoft Office (Excel, Word, Outlook)

Job Type:  Full-Time

Compensation commensurate with experience. Competitive benefits plus free gym membership! 

Please send resume: