Assistant Community Manager
Lupoli Companies- Lawrence, MA
The Assistant Community Manager is a full-time position reporting directly to the Community Manager and is responsible for the daily operations of the property in adherence with company standards and state/federal guidelines. Taking an active role as a contributing team member is extremely important. The responsibilities of this position are multi-faceted and include and are not limited to the following:
Include, but are not limited to:
Maintain and audit tenant files in accordance with established policies and procedures.
Verify that leases and required paperwork are complete; enter data accurately in system; update software on all lease renewals, notices to vacate, etc.
Collect rent, monitor delinquencies, assess late fees/check charges, track, post and make timely deposits. Prepare weekly reports on delinquencies.
Process all accounts payable and receivables. Review vendor invoices and code in Yardi appropriately. Deposit rent payment checks and batch bank deposits daily.
Respond to resident inquiries, concerns and requests to ensure complete customer satisfaction; initiate required action(s) and follow through to ensure issue was resolved.
Oversee resident move-in/move-out process (apartment inspections, keys, etc.) in coordination with the Leasing Specialist.
Partner with Building Maintenance to coordinate/facilitate work required, i.e. PTEs and other issues.
Participate as a member of the Leasing Team to drive new leases.
Reviews renewals on a monthly basis, sends renewal offers to residents on a timely basis, follows up and executes renewal leases.
Work closely with Leasing Specialist(s) to track all lead activity including unit turn-overs, renewals and relocations. Upon Lease Execution, compare documents with Yardi as a Quality Control measure to ensure that data is entered correctly.
Maintain an “eyes-on-the property” mentality at all times, walking property and reporting any issues that need to be addressed via work orders or communication with the Service Team.
Develop and maintain a Resident Manual with policies, procedures for emergencies and community protocol. Update as necessary and keep available to residents.
Work closely with maintenance and operations to anticipate budgetary needs and potential problems.
Work with Maintenance and Operations to create and maintain checklists for move-ins, move-outs, cleaning activities and regular scheduled maintenance.
Maintain a positive, customer-focused attitude at all times. We’re here for the customer!
3-5 years of experience in residential leasing and/or some level of property management.
Bachelor’s degree preferred, but not required.
Exceptional customer service experience.
Excellent communication skills both written and oral.
Experience with Yardi software application
Proficient with Microsoft Office (Excel, Word, Outlook)
Job Type: Full-Time
Compensation commensurate with experience. Competitive benefits plus free gym membership!